Course Details

Course DETAILS

• Description

  This program focuses not only on cabin crew, but also on hospitality in aviation and hotel industries. Students will obtain skills and knowledge on cabin crew as well as customer analysis procedures from various sources, risks assessment and prevention in travel and tourism. Simultaneously, this program reflects the roles of individuals who coordinate and maintain the customer service satisfaction in airport, airlines and hotels. Individuals would possess a sound theoretical knowledge base and use a range of specialized, technical or managerial competencies to plan, carry out and evaluate their own work and the work of others. Students will be exposed to information about practical gestures including communication skills, etiquette and reactions that could happen to passenger as a result of their working activities in any airlines and airport.

  Field of Study

  Transport Services

  Duration (Years)

  2.5 - 3

  Course Fees (RM)

  RM 22,500 (USD 5,625)

  MQA No.

  PA 8409

  Degree Type

  Internal Degree

• Intake (Month)

  January; April; June; July; August; September; December